How can we help?
Search our knowledge base for answers before opening a ticket.
Signing in
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If you cannot sign in
Customer passwords are the Multistream account password. This support portal cannot email you a new one.Check these first…
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Sign in with your username
Sign in with your Multistream username. Several accounts can share one email, so the username is the account.What to enter…
Opening a ticket
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Choose the right heading
Pick the heading that names the problem. Do not file a wallet, bonus, mobile app, account, or store issue under a general other heading.…
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How to open a ticket
Open one ticket for one problem. A funding problem and a bonus problem need two tickets, so the right team can work each one.Step…
After you submit
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A ticket raised for your username
Another person can open a ticket for your username. You receive an email, and the ticket appears under Raised for me.You can …
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How to reply to a ticket
Reply on the ticket we already have. You can open it from My Tickets, or from the link in the email.Open the ticket.…
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What happens after you submit
The ticket is the record. Public replies are also emailed to the address saved on your account.What the status means…
Common complaints
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What to prepare before you submit
Have the facts ready before you start. The form will not submit until the required fields are filled.FundingFor Providus …
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