How to reply to a ticket
Reply on the ticket we already have. You can open it from My Tickets, or from the link in the email.
- Open the ticket.
- Read the latest reply so you answer the question that was asked.
- Write the answer in the reply box. Use letters, numbers, spaces, full stops, and commas.
- Attach a photo only when the form asks for proof, such as a transfer receipt or an ID.
- Send the reply. The person working the ticket is notified.
Do not send your password, PIN, one-time code, or full card number. We will not ask for those.