Choose the right heading

Pick the heading that names the problem. Do not file a wallet, bonus, mobile app, account, or store issue under a general other heading.

• Wallet funding. Money sent to a Providus or XpressWallet account that did not show, or a wallet transfer that went to the wrong username.
• Bonus. Weekly bonus, awards and ACB, a superstore or service centre bonus, or a unilevel pool bonus or PMB.
• Mobile app. Data, airtime, electricity, cable TV, a TX wallet conversion, or another problem inside the app.
• Account details. The account number, account name, or bank on file is wrong, or you need to change the whole set of bank details.
• Super store or service centre. A complaint about a store, or a question from an existing operator.

If you choose the wrong heading, the team will ask you to open a new ticket under the correct one. The first ticket cannot be reused for a different problem.