How to open a ticket

Open one ticket for one problem. A funding problem and a bonus problem need two tickets, so the right team can work each one.

Steps

1. Sign in, then choose New Ticket.
2. Choose the heading that matches the problem. Read Choose the right heading if you are not sure.
3. Fill every field the form marks as required. Those fields are how the team checks the payment, bonus, or account.
4. Write a subject of up to 40 characters. Use letters, numbers, and spaces only.
5. In the details, use letters, numbers, spaces, full stops, and commas only. The form rejects apostrophes and other symbols.
6. Agree to reply within 48 hours if we ask you for something, then submit.

You will receive an email when the ticket is received, and another email when a member of staff replies in the ticket.