If you cannot sign in

Customer passwords are the Multistream account password. This support portal cannot email you a new one.

Check these first

• You entered the username, not an email address. A shared email can belong to more than one account.
• You used the password for that Multistream account, not a password someone set only inside this portal.
• The username is spelled the same way as on the Multistream account.

If you have forgotten the password

Recover it on the Multistream site where you normally sign in. After that password works there, use the same username and password here.

This applies to customer accounts. Staff who were invited into this portal use the password that was set up for them here.